by Ryan Ogden | May 18, 2022 | Learn
A common question people ask when documenting your Standard Operating Procedures (SOPs) is whether they should ask or tell. When should leadership ask the employees who are performing the procedure (“doers”) if they know it best? And when should leadership tell the...
by Ryan Ogden | Apr 18, 2022 | Learn
We’ve all documented easy, step-by-step instructions. Whether it was for a recipe, driving directions, or how to take care of a pet, we are experienced at writing simple instructions. Unfortunately, when it comes to business procedures, these experiences set us up for...
by Ryan Ogden | Mar 18, 2022 | Learn
A process flow is a common way of visualizing your standard operating procedures (SOPs). Process flows are a great way to account for and handle complexity. However, when it comes to SOPs, we find that they can create complexity. But let’s start with why you...
