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Learn how to make your business grow and run better and better. We will show behind the curtain on SOPs and other topics that will keep your organization ahead of your competitors.

How to Create a One-Page SOP

How to Create a One-Page SOP

How to Create a One-Page SOP for Your Business One of the first questions we get from clients is, why should the SOP fit on one page? There are important benefits to fitting everything in a single view. The location never changes, and the current content is always...

See All Your Procedures on a Single Page

See All Your Procedures on a Single Page

How to Create a Procedure Map for Your Business The procedure map is a great way to focus and prioritize the areas of your business that need to be documented. If you're trying to write multiple procedures or don’t know where to start, the procedure map is a valuable...

Should You Ask or Tell Your Procedures?

Should You Ask or Tell Your Procedures?

A common question people ask when documenting your Standard Operating Procedures (SOPs) is whether they should ask or tell. When should leadership ask the employees who are performing the procedure (“doers”) if they know it best? And when should leadership tell the...

Is it a task or a skill?

Is it a task or a skill?

We’ve all documented easy, step-by-step instructions. Whether it was for a recipe, driving directions, or how to take care of a pet, we are experienced at writing simple instructions. Unfortunately, when it comes to business procedures, these experiences set us up for...

Don’t Only Use Process Flows, Try Scenarios Too!

Don’t Only Use Process Flows, Try Scenarios Too!

A process flow is a common way of visualizing your standard operating procedures (SOPs). Process flows are a great way to account for and handle complexity. However, when it comes to SOPs, we find that they can create complexity. But let's start with why you would...