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Learn how to make your business grow and run better and better. We will show behind the curtain on SOPs and other topics that will keep your organization ahead of your competitors.
Top 10 Mistakes to Avoid with Standard Operating Procedures (SOPs)
After reviewing submissions from organizations for our SOP makeover program, we put together a list of the top 10 improvement opportunities or mistakes to avoid when creating SOPs. Lack of audit trail – SOPs should include the name of the author and document controls,...
Parsing SOPs: How To Simply Anything
Parsing means separating, and we came up with this term after working with clients documenting their procedures. In an interview setting, the interviewee often gives so much information that you end up with a blob or paragraphs. Your job as the interviewer is to...
SOP Roles: Who is involved in creating SOPs?
Who should assist with capturing SOPs? Do your roles change, or are there always key roles for every SOP? At Momentum, we assign four key roles in each SOP. These roles include: Author Approver Champion Doer These roles help answer the questions of who, where, when,...
The Good Question: What Should Be Asked To Capture An SOP?
One of the most powerful questions when capturing an SOP is, what does good look like? If you can remind yourself of that question, it will transform the way you capture an SOP. If all you did was ask that question, you'd be off to a great start, but we have a list of...
The Three C’s of Effective SOPs: Capture, Convey, Control
SOPs are critical to any successful business, but why can it be daunting to create, update or overhaul your organization's SOPs? It is because of how companies capture, convey, and control SOPs. Let's dive into why the three C's are so critical to effective SOPs....
See All Your Procedures on a Single Page
How to Create a Procedure Map for Your Business The procedure map is a great way to focus and prioritize the areas of your business that need to be documented. If you're trying to write multiple procedures or don’t know where to start, the procedure map is a valuable...
Should You Ask or Tell Your Procedures?
A common question people ask when documenting your Standard Operating Procedures (SOPs) is whether they should ask or tell. When should leadership ask the employees who are performing the procedure (“doers”) if they know it best? And when should leadership tell the...
Is it a task or a skill?
We’ve all documented easy, step-by-step instructions. Whether it was for a recipe, driving directions, or how to take care of a pet, we are experienced at writing simple instructions. Unfortunately, when it comes to business procedures, these experiences set us up for...
Don’t Only Use Process Flows, Try Scenarios Too!
A process flow is a common way of visualizing your standard operating procedures (SOPs). Process flows are a great way to account for and handle complexity. However, when it comes to SOPs, we find that they can create complexity. But let's start with why you would...